Cancellation & Refund Policy
Last updated: April 6, 2026
1. Overview
FrostWay LLC (“FrostWay,” “we,” “us”) is a Destination Management Company incorporated in the State of Delaware, USA. This Cancellation & Refund Policy governs all bookings made through frostway.app, including hotel reservations, car rentals, flight bookings, cultural tour packages, and health tourism packages.
By completing a booking, you agree to the terms outlined in this policy.
2. Cultural Tour Packages
| Cancellation Window | Refund |
|---|---|
| 30+ days before tour date | 100% refund |
| 15–29 days before tour date | 75% refund |
| 7–14 days before tour date | 50% refund |
| Less than 7 days before tour date | No refund |
3. Health Tourism Packages
| Cancellation Window | Refund |
|---|---|
| 45+ days before appointment | 100% refund (minus 5% admin fee) |
| 30–44 days before appointment | 75% refund |
| 15–29 days before appointment | 50% refund |
| Less than 15 days before appointment | No refund |
Important: If a medical procedure is cancelled by the healthcare provider due to medical reasons, FrostWay will arrange a full refund or rescheduling at no additional cost.
4. Hotel Reservations
| Cancellation Window | Refund |
|---|---|
| 14+ days before check-in | 100% refund |
| 7–13 days before check-in | 50% refund |
| Less than 7 days / No-show | No refund |
5. Car Rentals
| Cancellation Window | Refund |
|---|---|
| 7+ days before pick-up | 100% refund |
| 3–6 days before pick-up | 50% refund |
| Less than 3 days / No-show | No refund |
6. Flight Bookings
Flight bookings are subject to the airline’s cancellation and refund policies. FrostWay acts as an intermediary and will facilitate refund requests on your behalf. Airline processing fees may apply. FrostWay does not charge additional fees for cancellation processing.
7. Force Majeure
In cases of force majeure (natural disasters, pandemics, government travel restrictions, war, or similar extraordinary events), FrostWay will offer either a full refund or rescheduling of services at no additional charge, regardless of the cancellation window.
8. How to Request a Refund
To request a cancellation and refund, please contact us at:
- Email: [email protected]
- Include your booking reference number, the reason for cancellation, and your preferred resolution (refund or reschedule).
Refunds are processed within 10–14 business days to the original payment method via Stripe.
9. Contact Information
FrostWay LLC
1209 Orange Street, Wilmington, DE 19801, USA
Email: [email protected]
Phone: +90 533 000 0000