Privacy Policy
Last updated: April 6, 2026
1. Introduction
FrostWay LLC (“FrostWay,” “we,” “us”), incorporated in the State of Delaware, USA, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit frostway.app or use our services.
2. Information We Collect
Personal Information (provided by you):
- Full name, email address, phone number
- Billing and payment information (processed securely by Stripe)
- Travel dates, destination preferences, and booking details
- Health-related preferences for health tourism packages (shared only with the selected medical provider)
Automatically Collected Information:
- IP address, browser type, device information
- Pages visited, time spent on pages, referral source
- Cookies and similar tracking technologies
3. How We Use Your Information
- To process and confirm your bookings
- To communicate with you regarding your reservations
- To coordinate with third-party service providers (hotels, clinics, car rentals, airlines) on your behalf
- To process payments securely through Stripe
- To send booking confirmations and important travel updates
- To improve our website and services
- To comply with legal obligations
4. Data Sharing
We share your information only with:
- Service Providers: Hotels, car rental companies, airlines, tour operators, and medical facilities — only the information necessary to fulfill your booking
- Payment Processor: Stripe, Inc. — for secure payment processing. FrostWay does not store your credit card information
- Legal Authorities: When required by law, court order, or governmental regulation
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- PCI-DSS compliant payment processing (via Stripe)
- Encrypted database storage
- Regular security audits and access controls
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict data processing
- Data portability
To exercise these rights, contact us at [email protected].
7. Cookies
We use essential cookies to maintain your session and preferences (such as language selection). We do not use third-party advertising cookies. You may disable cookies in your browser settings, but some features may not function properly.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Booking records are retained for a minimum of 7 years for tax and compliance purposes.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.
10. Contact
FrostWay LLC
1209 Orange Street, Wilmington, DE 19801, USA
Email: [email protected]
Phone: +90 533 000 0000